Game-Related Questions
     
     Now that I have joined, how do I select the online poker game I want to play?
     What is the minimum buy-in?
     Can I change seats at a table?
     The online poker game I want to play is full.  What do I do?
     What happens when I run out of chips at a table?
     How can I tell how much is in the pot?
     What happens if the server crashes in the middle of a hand?
     If I am disconnected and fail to return in time, what happens to my hand?



Now that I have joined, how do I select the online poker game I want to play?
On the Welcome page simply click on the online poker game you would like to play.  Appearing vertically below the game choice will be the list of available tables.  Simply double-click on an individual table and you will be taken to the game.

What is the minimum buy-in?
The minimum buy-in at each table is ten times the minimum bet at the table.  eg  In a $2/$4 minimum bet game the minimum buy-in is $20.

Can I change seats at a table?
Yes, but when playing poker online, changing seats is not recommended.  You are free to change seats if you wish, but you will be required to post the blinds again, just as if you were a new poker player.  It is structured this way to keep players from changing seats to avoid paying blinds.

The online poker game I want to play is full.  What do I do?
You can add yourself to the waiting list.  You will be able to see how many people are waiting for a seat at the table.  When a seat becomes available you will be notified an given the option of taking the seat. 

What happens when I run out of chips at a table?
To bring more chips to the table simply click on the Menu button and select "Cashier"

How can I tell how much is in the pot?
The chips should be neatly stacked in the middle of the table and easy to identify.  Also you can move your cursor over the pot and the amount will be expressed directly above the chips.

What happens if the server crashes in the middle of a hand?
In the unlikely event of a server crash during a game, all Companies will restore player accounts to what they were at the time of the interruption.  If a player's last hand of play was completed, the player's account will have been updated as individual transactions are posted to accounts after completion of every hand.

If I am disconnected and fail to return in time, what happens to my hand?
In the rare case that a real-money player cannot return in time to finish play, the hand will automatically be All-in.  Each player will be given one all-in per day due to the unlikely case that the player is disconnected without being re-established in time.  If the player has already used their daily All-in and they do not return to the table in time, their hand will automatically be folded.  Play-money tables offer an unlimited number of All-in plays.

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Tournament Questions
    
     What types of tournaments do Companies offer?
     How do I register for an online poker tournament?
     Can I play in another game while I am playing in an online poker tournament?
     What happens if there is a problem with the system during an online poker tournament?
    

What types of tournaments do Companies offer?
All Companies we feature offer a comprehensive tournament structure, offering both single and multi-table tournaments with variations of each.  Some also offer private tournaments where their most loyal players can set up their own online poker tournament structure, inviting players of their choice.


How do I register for an online poker tournament?
Simply select the tournament that you wish to register for.  If you are not already signed in, you will need to do so at this point.

Can I play in another game while I am playing in an online poker tournament?
Yes you can play both in an online poker tournament and as well as in a ring game simultaneously.  However, out of respect for other players please be sure not to delay the speed of the online poker games. 

What happens if there is a problem with the system during an online poker tournament?
In the case of a server crash, the hands that were in play during the crash as well as the player's chip count will be recovered and set to the initial setting prior to the start of the hand.  In the rare event when it is impossible to restore a tournament after the crash, the tournament will be cancelled and the unclaimed portion of the prize pool will be equally divided amongst all the remaining poker players.


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Play-Money Questions
    
     How do I set up a play-money account?
     Are the play-money tables really free?
     What happens if I run out of play-money chips?


How do I set up a play-money account?
You will first need to download the software then establish a play-money account.  To do this, double-click on the play-money table where you would like to play.  Select a seat at the table.  You will then be asked to sign-in.  You will need to select "New User" and provide your name, city and email address and choose a User ID and Password.  Now you are ready to play play-money poker!

Are the play-money tables really free?
Absolutely!  We always encourage everyone to download the software and begin playing the play-money games.  Practice makes perfect remember!

What happens if I run out of play-money chips?
Simply click on "Cashier" and restock your play-money bank roll. 

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Technical Questions
    
     Can more than one family member in the same household have an account?
     Can I play on a Mac system?
     I'm having problems getting connected.   What can I do?
    

Can more than one family member in the same household have an account?
Usually connections from the same physical or IP address are prohibited, to prevent collusion.

Can I play on a Mac system?
The no-download version of PokerRoom is meant to run on Macs. For all other companies try using a PC emulator and then the software should work.

I'm having problems getting connected.   What can I do?
You should have no problem getting connected so email the Support team at the site in question who will happily endeavour to solve your problem.

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Hand Ranking from BetfairPoker
 

ROYAL FLUSH The highest possible ranked hand. To achieve this hand you need an Ace, King, Queen, Jack, and 10 of the same suit.

eg:   A, K, Q, J, 10

STRAIGHT FLUSH Five cards of the same suit in ascending order

eg:   8, 7, 6, 5 , 4

FOUR OF A KIND Four cards of the same value

eg:    K, K, K, K

FULL HOUSE Three of a kind and a pair. The player with the higher value three of a kind, wins in the event of a tie.

eg:   A , A, A, 5, 5

FLUSH A hand containing five cards of the same suit. If two players have the same hand the winner is the player holding the highest valued cards.

eg:   Q, 10, 6, 3, 2

STRAIGHT Five cards of any suit in ascending order. The ace can be either high or low and the high straight wins the tie.

eg:   10, 9, 8, 7, 6

THREE OF A KIND Three of a kind is simply three cards of the same value.

eg:    8, 8, 8

TWO PAIR Two sets of pairs. The player holding the highest pair takes the pot in the event that more than one player is holding two pairs

eg:    3, 3, Q, Q

PAIR One pair of cards in a hand.

eg:    J, J or 5, 5

HIGH CARD Highest card takes all in the event there is a complete absence of the above hands.

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